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Return & Refund

At the Salon Equipment Store, we understand the importance of customer satisfaction and offer a generous return policy. If you are not completely satisfied with your purchase, you must report it within 24 hours. To initiate a return, please contact our customer service team to receive an approval and the return authorization number. All returned items must be unused and in their original packaging. Shipping costs are non-refundable, and a restocking fee of 15%. All refunds will be issued in the same method of payment used in the original purchase. Refunds may take up to 10 business days to process after the item is received and Inspected. We want you to be completely happy with your purchase and are here to help with any questions or concerns you may have.


We understand that sometimes plans change and cancellations are necessary. To cancel an order for Salon equipment, please contact our Customer Service team within 24 hours of placing your order. Cancellations requested after 24 hours will not be accepted, especially orders that have already been shipped or delivered. 

If your order has already shipped or refused upon delivery, you will be responsible for all shipping costs associated with the return of the equipment, and a restocking fee of 15% of the total order value will be charged. Refunds will only be issued after the equipment is returned in its original condition. We thank you for your understanding and cooperation.


At T&M Supply Spot, we strive to provide you with the best salon equipment and products that are reliable and dependable. We understand the importance of having functioning equipment in your salon, which is why we offer a warranty on all our products. We will repair or replace any item that is found to be defective within one year of purchase. We also provide extended warranties for an additional cost. Please contact us to find out more details on our extended warranties. All warranty claims must be accompanied by proof of purchase. We stand behind our products and will do our best to ensure your satisfaction.

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